🔐 PRIVACY POLICY


Last Updated: 21 December 2025

Carryva (“we”, “our”, “us”), operated by MR AND CO, respects your privacy and is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (India).

By accessing or using carryva.in, placing an order, or communicating with us via WhatsApp, Instagram, Facebook, or email, you agree to this Privacy Policy.

1. Business Information

  • Brand Name: Carryva

  • Business Name: MR AND CO

  • Legal Entity: Proprietorship

  • Registered Address: Gurugram, Haryana, India

  • Support Email: care@carryva.in

  • Website: https://carryva.in

2. Information We Collect

We may collect the following personal and technical information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping & billing address

  • Order history

  • WhatsApp chat and customer support communication

Payment Information

  • Payment details are processed securely via third-party payment gateways (UPI, cards, COD).

  • Carryva does not store full card or UPI details on its servers.

Technical Information

  • IP address

  • Device and browser details

  • Cookies and website usage data

3. How We Collect Information

  • Website forms and checkout process

  • Orders placed via WhatsApp, Instagram, or Facebook

  • Customer support interactions

  • Cookies, Meta Pixel, and Google Analytics

  • Advertising and marketing platforms

4. How We Use Your Information

Your data is used for:

  • Order processing and delivery

  • Payment verification

  • Customer support and issue resolution

  • Order updates via WhatsApp, SMS, or email

  • Marketing and promotional communication

  • Fraud prevention and abuse control

  • Website and service improvement

5. Third-Party Services

We may share limited data with trusted third parties only for service delivery, including:

  • Payment gateways (Razorpay, Cashfree, PhonePe, COD partners)

  • Shipping partners (Shiprocket, Delhivery, Bluedart, or similar)

  • WhatsApp API and communication providers

  • Meta (Facebook & Instagram)

  • Google Analytics and Google Ads

These partners are required to protect your data and use it only for intended purposes.

6. Cookies & Tracking

We use cookies and tracking tools to:

  • Improve website performance

  • Understand user behavior

  • Run targeted advertisements

You may disable cookies through your browser settings, though some features may not work properly.

7. Data Retention & Deletion

  • We retain personal data only as long as required for business, legal, or compliance purposes.

  • Users may request data access or deletion, subject to legal and operational requirements.

  • Some transactional data may need to be retained as required by Indian law.

Requests can be sent to care@carryva.in.

8. Data Security

We implement reasonable security measures to protect your information. However, no online platform is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw marketing consent

10. Governing Law

This Privacy Policy is governed by the laws of India, and courts in Gurugram, Haryana shall have exclusive jurisdiction.

11. Policy Updates

We may update this Privacy Policy without prior notice. Changes will be effective immediately upon posting on the website.